Vendor Support
As the only Open Source backup solution on the market, Bareos offers comprehensive support by trained professionals.
We offer qualified support by Bareos developers or certified experts – ideal if you do not employ trained professionals yourself or would like to strengthen your team. Bareos support contracts are available to all customers who have a valid subscription. Our services:
- Messages by phone, email or ticketing system
- Different response times, 24/7 available
- Analysis of malfunctions and errors
- Prompt hotfixes for serious errors
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We don’t leave you alone – we offer support directly from the manufacturer. After reporting a problem by phone, email or via our ticketing system, we analyze malfunctions and unexpected behavior of the backup software and help you solve the problem.
We usually fix bugs with the next release; in severe cases we provide a hotfix if possible. Prices for support are based on the number of incidents and the desired response time. For more detail and terms and conditions, please refer to our price list.
We offer support for the three most recent major releases. This means that we support the current release and the two previous Bareos versions. This also includes maintenance releases, i.e. releases that solve minor bugs or other problems.
Support for older versions is available on request.
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